Refund policy
Any payment for Mktly is refunded in full if you ask within 14 days of it, no questions asked. This applies to the first payment and to renewals, monthly and annual.
How to ask
Write to support@mktly.ai from the Google address you sign in with, or use the support contact on your Paddle invoice. The refund is made by Paddle, our merchant of record, to the payment method you used, usually within 5–10 business days depending on your bank. Once refunded, the subscription ends and the assistant's Google calls stop; your dashboard, businesses, resources and notes stay as they are.
After 14 days
Cancel at any time from the Billing page through Paddle's portal: no further charges, and access continues until the end of the period you paid for. Unused time after that is not refunded, except where the law of your country gives you the right, which we honour. If Mktly stops providing the service, the remaining paid period is refunded in full.
Trial
The 14-day trial is free and needs no card, so there is nothing to refund; it does not turn into a subscription by itself.
Seller
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. The service is provided by MARKETING STORITVE, KATSIARYNA BARKHATAVA S.P., Slovenia — see the terms of use.
Version of 5 October 2026, in force from that date.